Cheapest checks first
It asks about voltage, filters, breakers and valves before anything expensive, because that is genuinely where most problems end. A tool that jumps straight to "you need a new compressor" is selling, not diagnosing.
Every path in this tool comes from problems we actually diagnose, in roughly the order we actually check them.
It asks about voltage, filters, breakers and valves before anything expensive, because that is genuinely where most problems end. A tool that jumps straight to "you need a new compressor" is selling, not diagnosing.
Where a repair is safe to do yourself, it tells you and explains how. Where it is not — anything involving capacitors, LP gas, or a breaker that keeps tripping — it says so plainly and explains the risk.
Some answers stop the tool cold: repeated breaker trips, an ammonia smell from the refrigerator, low-voltage A/C operation. In those cases the right advice is to stop, not to keep troubleshooting.
If the troubleshooter concludes you need a technician, booking from that screen carries your whole diagnostic path into the request — the system, the symptom, and everything you have already ruled out.
That matters more than it sounds. A large share of every service call is spent establishing what you have already tried. Arriving with that known means we start diagnosing rather than interviewing, and you are not paying for the same conversation twice.
If your problem doesn't match anything here, or you'd rather just describe it in your own words, call us or use the chat assistant in the corner of the screen.
We would rather talk you out of a service call you don't need than sell you one you do not.
The probes are coated, not broken — and replacing them does not fix it.
Read the guideCapacitor, coils, or low voltage — how to tell which one you have.
Read the guideWhere leaks start, the early signs, and why finding one early matters so much.
Read the guideNo, and it says so. It reflects the most common causes we see in the field and will get you to the likely answer quickly, but a tool cannot measure voltage, test a capacitor, or read a moisture meter. Where a hands-on diagnosis is genuinely needed, it tells you that instead of guessing.
Yes. Where a fix is safe and straightforward — a dirty filter, a tripped GFCI, a battery disconnect left off, a dry P-trap — it says so and walks you through it. That costs us service calls, and we would rather have your trust.
Your answers travel with the booking. Your technician arrives already knowing the symptom, what you have ruled out, and what you have already tried, which usually shortens the visit.
It covers the seven systems that account for the large majority of service calls: air conditioning, electrical, plumbing, holding tanks, refrigeration, slide-outs, and water leaks. If your problem is not represented, call us and describe it.
Yes. Certain answers — a breaker that trips repeatedly, an ammonia smell from the refrigerator, running an air conditioner on low voltage — stop the troubleshooter and tell you to stop what you are doing. Those are situations where continuing causes real damage or real risk.
Book online and we'll bring the shop to your RV — usually within one to three business days.